Returns & Refunds Policy

Last updated:  July 24, 2026

At Orsho, we are devoted to creating thoughtfully formulated skincare and want you to feel confident in your purchase. We accept returns of eligible products purchased directly from orsho.com in accordance with the policy below.

Return Eligibility

Eligible products may be returned within 30 days of the delivery date.

To qualify for a return:

  • The product must have been purchased directly from orsho.com.
  • The product must be unopened, unused, and in its original condition.
  • The product must be returned in its original product packaging.
  • All components originally included with the product must be returned.
  • A valid Orsho order number is required.

For hygiene and product-integrity reasons, products that have been opened, used, tested, or sampled are not eligible for return. Products that have been altered or damaged after delivery are also not eligible for return.

All returned products are subject to inspection before a refund is approved. Orsho reserves the right to decline a return that does not meet the eligibility requirements of this policy, except where otherwise required by applicable law.

At this time, Orsho accepts returns only for orders delivered within the United States. We do not currently accept international returns.

How to Request a Return

To request a return, please use one of the following methods:

Please include:

  • Your order number
  • The product or products you wish to return
  • The reason for the return

Your return request must be submitted within 30 days of the delivery date.

Please wait for return authorization and shipping instructions before sending your product. Submitting a return request does not automatically guarantee that the return will be approved.

Products returned without prior authorization may not be accepted.

Return Shipping

Orsho does not provide prepaid return labels or cover the cost of return shipping for voluntary returns. Customers are responsible for arranging and paying all costs associated with returning eligible products.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed. Orsho is not responsible for return packages that are lost, delayed, or damaged in transit.

For approved voluntary returns, original shipping charges and return-shipping costs are nonrefundable.

Damaged, incorrect, or missing products are reviewed separately under the Damaged, Incorrect, or Missing Products section below.

Collections, Sets, and Bundles

Collections, sets, and bundles are eligible for return only when every product included in the original set is returned unopened, unused, and in its original condition and packaging.

Individual products purchased as part of a collection, set, or bundle cannot be returned separately.

Gifts With Purchase

If returning an order causes the purchase total to fall below the minimum requirement for a Gift with Purchase promotion, the corresponding complimentary gift must also be returned unopened, unused, and in its original condition and packaging.

A return may not be accepted if the corresponding Gift with Purchase product is not included.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original method of payment. Your refund will include the amount paid for the eligible returned products and any applicable sales tax.

After the refund has been processed, please allow approximately 3–10 business days for it to appear in your account. Processing times may vary depending on your bank or payment provider.

For approved voluntary returns, original shipping charges and return-shipping costs are nonrefundable.

Gift Returns

Gift recipients wishing to return an eligible product will receive online store credit rather than a refund to the original purchaser’s payment method.

Gift returns must meet all eligibility requirements stated in this policy. The product must be unopened, unused, and returned in its original condition and packaging.

To request a gift return, please visit our Contact Us page and select Return Request, or email support@orsho.com. Please provide all available order and product information before sending the product back.

Damaged, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

If your order arrives damaged, you receive an incorrect product, or an item is missing, please notify us within 7 days of the delivery date by either:

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, product packaging, and shipping box, when applicable

Please retain the affected product and all original packaging while we review your request. Do not discard or return the affected product or packaging unless instructed to do so by Orsho.

We will review the information provided and contact you regarding an appropriate resolution.

The 7-day notification period does not limit any rights available under applicable law.

Ingredient Information

A complete ingredient list is provided on each Orsho product page. Please review the ingredient list carefully before purchasing, particularly if you avoid or have a known sensitivity to a particular ingredient.

Opened, used, tested, or sampled products are not eligible for return based on personal preferences, including preferences regarding fragrance, texture, color, or product feel.

Additional Questions

For additional questions regarding a return, refund, or delivered order, please visit our Contact Us page or email support@orsho.com.

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